Privacy Policy & Refund Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and authentication credentials
• Usage Data: Screen content captured for context awareness, audio data for voice interactions, and interaction history
• Payment Information: Billing details processed through secure third-party payment processors (Paddle)
• Technical Data: Device information, IP address, browser type, and usage analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Respond to your inquiries and provide customer support
• Send you technical notices and updates
• Monitor and analyze usage patterns to improve our AI models
• Detect and prevent fraud or abuse

3. Data Processing and Storage

Screen content and audio data are processed in real-time to provide context-aware assistance. We may temporarily store this data to improve service quality, but we do not retain screen captures or audio recordings beyond what is necessary for the Service to function.

Your account data, usage statistics, and preferences are stored securely using industry-standard encryption and security measures.

4. Third-Party Services

We use third-party services that may collect information:

• Clerk: Authentication and user management
• Paddle: Payment processing (we do not store your full payment details)
• Groq: AI model processing for generating responses
• Resend: Email delivery for notifications

These services have their own privacy policies governing data collection and use.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at evo.ai.xv@gmail.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

1. Subscription Refunds

Elural operates on a subscription-based model. Refund eligibility is determined as follows:

• Free Plan: No charges, therefore no refunds apply
• Paid Plans: Refunds may be requested within 14 days of initial subscription purchase
• Renewals: Refunds are not available for subscription renewals unless required by law

2. Refund Request Process

To request a refund:

1. Contact us at evo.ai.xv@gmail.com with your account email and reason for refund
2. Include your transaction ID or invoice number
3. We will review your request within 5-7 business days
4. If approved, refunds will be processed to your original payment method within 10-14 business days

3. Non-Refundable Items

The following are not eligible for refunds:

• Tokens that have been consumed or used
• Subscription periods that have already been used
• Refunds requested after 14 days from initial purchase
• Accounts terminated for violation of Terms of Service

4. Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Cancellation does not entitle you to a refund for the remaining subscription period unless required by applicable law.

5. Chargebacks

If you initiate a chargeback or dispute a charge through your payment provider, we reserve the right to immediately suspend or terminate your account. We will work with you to resolve any legitimate billing issues before a chargeback becomes necessary.

6. Special Circumstances

We may consider refunds in exceptional circumstances, such as:

• Technical issues preventing use of the Service that we cannot resolve
• Duplicate charges due to system errors
• Unauthorized transactions

All such requests will be evaluated on a case-by-case basis.

7. Contact for Refunds

For refund inquiries, please contact us at:

Email: evo.ai.xv@gmail.com
Subject: Refund Request
Please include your account email and transaction details.